Returns & Exchanges

At Diamond Factory, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Secure your jewelry in its original designer packaging and include all certificates, tags, and the original packing slip.

3

Label and Ship

Print the prepaid insured shipping label provided via email and drop off your package at any authorized courier location.

4

Inspection and Refund

Once our gemologists verify the condition of the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing